Check out this piece from the Bloomberg team detailing Facebook’s addition of a “buy” button, allowing users to shop directly from the site. At Tapstone we continually research new opportunities to help our advertisers generate the best possible returns, so we’ll be tracking this latest Facebook test program with interest.
I expect what we’ll see is that the “buy” button approach works well for brands and products with which users are already familiar. But I think we’ll see that it’s less successful for brands trying to introduce new users to a product or educate users about a new release. Time will tell.
Here’s the article:
Facebook Tests Button to Let People Shop From Its Website
By Sarah Frier – Jul 17, 2014, Bloomberg News
Facebook Inc. (FB), owner of the world’s largest social network, is testing a feature that will let users shop directly from its website.
Members on desktop computers or mobile devices can click a “buy” button to make purchases through advertisements or other posts on the site, the Menlo Park, California-based company said today in a blog post. The service is being tested with a few small and medium-sized businesses in the U.S.
Facebook, which has more than 1.2 billion users, has tried enabling purchases on its social network in the past, with limited success. Facebook Credits, a virtual currency that let users make purchases within games, was abandoned in 2012. Now, the company needs to keep pace with rivals Twitter Inc. (TWTR) and Google Inc. (GOOGL), which are adding tools to let people more seamlessly buy goods from their sites.
Microblogging service Twitter last year hired Ticketmaster executive Nathan Hubbard to explore ways to let people purchase goods directly from Tweets. Twitter Chief Executive Officer Dick Costolo has said that the effort would lead to “commerce in the moment.” The San Francisco-based company also recently signed a deal with Amazon.com Inc., the largest online retailer, to let Twitter members shop by hashtag.
When completing a transaction through Facebook, users’ credit- or debit-card information won’t be shared with other advertisers, the company said.
“We’ve built this feature with privacy in mind, and have taken steps to help make the payment experience safe and secure,” Facebook said in the blog post.
Facebook is testing the “buy” button even after saying earlier this year that direct purchases wouldn’t be the best strategy to serve marketers.
“We don’t have any plans to go into the direct e-commerce market because the advertising products we provide, I think, are the best thing we can provide to help grow this market,” Chief Operating Officer Sheryl Sandberg said on a conference call in January.